Current Openings @ Medalta
Come work with us! Medalta’s the kind of place where things feel creative, collaborative, and rooted in community. You’ll be part of a team that cares about what we do and the people we do it with.
Click through the tabs below for our current job openings.
If you are interested in volunteering, please contact reception@medalta.org.
Job Title: Collections & Exhibitions Assistant
Job Type: Temporary, Full-Time
Start & End Date: September 8th, 2026 – March 5th, 2027 (6 months)
Hours of Work: Monday to Friday, 9am – 5pm, some weekends as required
Wage: $18 per hour; 40 hours per week
About Medalta
Medalta in the Historic Clay District is a non-profit industrial heritage museum located in Medicine Hat, Alberta. Our society is dedicated to the restoration and development of the Medalta Potteries factory, which operated from the early to mid-20th century, and the 150-acre Historic Clay District as a world-class artistic and cultural hub. Our site is designated as a National Historic Site and a Provincial Historic Resource. The museum is home to our Permanent Collection of over 50,000 objects and artifacts consisting of historic ceramics and industrial equipment, tools, and materials.
Job Description
Under the direction of the Collections & Exhibitions Manager, the Collections & Exhibitions Assistant will work on various projects related to collections documentation and exhibition preparation. The Assistant will work directly with collection objects, databases, and management systems to aid in deaccessioning projects, cataloguing projects, optimization of collections storage, documentation and inventory projects, and research. The Assistant will also aid in the preparation, installation, and deinstallation processes of various exhibitions being displayed in the gallery space throughout the year. This position offers a balance of hands-on work in both collections care and exhibition preparation. The ideal candidate will be detail-oriented, adaptable, and eager to contribute to all aspects of collections and exhibitions work.
Duties & Responsibilities
Collections
- Process and catalogue backlogged donations, including handling, photographing, and documenting each item.
- Support the ongoing deaccessioning initiative by conducting research, comparing and assessing objects, and preparing selected materials for deaccession.
- Review, update, and standardize catalogue records in PastPerfect Collections Management Software and corresponding physical files.
- Reorganize and optimize collections storage areas to ensure efficient use of space and improved object care.
- Conduct inventory checks and update object locations to improve accessibility and record accuracy.
- Perform other related duties as assigned.
Exhibitions
- Assist in all phases of exhibition preparation, including patching and painting plinths walls, adjusting lighting, installing shelves, and moving and preparing display materials and furniture.
- Support the installation and deinstallation of exhibitions, ensuring proper object handling, placement, and condition reporting.
- Mount and position interpretive materials, labels, and signage with precision and attention to detail.
- Participate in the physical layout, cleaning, and finishing of exhibition spaces to ensure high presentation standards.
- Conduct research on collection objects to support exhibition content and interpretation.
- Assist with ongoing exhibition maintenance, including artwork monitoring and gallery cleaning as required.
- Participate in team planning, training, and exhibition meetings to ensure all preparation, installation, and deinstallation processes are being followed.
Qualifications
- Post-secondary degree or diploma in Museum Studies, History, Art History, Fine Arts, Archaeology, Cultural Resource Management, or a related field.
- Demonstrated interest or experience in collections management and/or exhibition production in a museum, gallery, or heritage context.
- Knowledge of museum standards and best practices in object handling, preventive conservation, and exhibition preparation.
- Strong organizational skills, accuracy, and attention to detail in documentation and installation work.
- Experience with PastPerfect or similar collections management software is considered an asset.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Comfortable with the physical aspects of exhibition preparation and collections storage work, including lifting and moving objects, painting, and using basic hand tools (up to 30 lbs).
- Ability to work independently, manage time effectively, and meet project deadlines with minimal supervision.
- Strong written and verbal communication skills.
- Reliable, self-motivated, and committed to professional museum practices and ethical standards.
Application Process
Candidates are required to submit a resume and cover letter through email to:
Cody Weiss, Director of Heritage and Facilities
Medalta in the Historic Clay District
Cody@Medalta.org
Submission deadline is July 31, 2026.
Job Title: Visitor Experience & Retail Supervisor
Reports to: Director of Business & Administration
Location: Medalta, 713 Medalta Ave SE, Medicine Hat
About Medalta
Medalta in the Historic Clay District is a nationally recognized industrial museum, contemporary ceramic arts centre, and community gathering place located in the heart of Medicine Hat. As Medalta celebrates 40 years as an organization, it continues to preserve one of Canada’s most significant ceramic manufacturing sites while advancing contemporary artistic practice, education, and public engagement through its museum and internationally renowned artist-in-residence program.
The Opportunity
Medalta is seeking a Visitor Experience & Retail Supervisor who is responsible for leading Medalta’s front-of-house operations and ensuring an exceptional visitor experience across the museum, gift shop, and public spaces.
As the primary on-site lead during regular operating hours, this position oversees daily visitor services, retail operations, guided tours, and seasonal front-line staff. The role plays a key part in connecting visitors to Medalta’s history, exhibitions, and programming while fostering a welcoming, engaging, and professional environment.
Working collaboratively across departments, the Visitor Experience & Retail Supervisor helps bring Medalta’s mission to life through meaningful visitor interactions, high-quality tours, effective retail operations, and outstanding customer service.
Core Responsibilities
Visitor Experience & Front-of-House Operations
· Serve as the primary front-of-house lead during regular museum operating hours.
· Ensure visitors receive a welcoming, informative, and engaging experience.
· Oversee daily admissions, visitor services, and front desk operations.
· Respond to visitor inquiries in person, by phone, online, and through social media channels as assigned.
· Maintain high standards of presentation, cleanliness, and professionalism throughout public spaces.
· Support visitor experience initiatives and continuous improvement efforts.
Guided Tours & Interpretation
· Coordinate Medalta’s public and group tour program.
· Deliver engaging guided tours to a variety of audiences.
· Train, mentor, and support staff, volunteers, and seasonal employees delivering tours.
· Maintain tour materials and procedures in collaboration with museum staff.
· Monitor visitor feedback and recommend enhancements to tour experiences.
Retail Operations
· Oversee daily Gift Shop operations, ensuring smooth and efficient performance.
· Manage point-of-sale systems, cash handling procedures, reconciliations, and deposits.
· Monitor inventory levels and coordinate purchasing and reordering activities.
· Manage vendor and consignment relationships, including reporting and payments.
· Develop attractive retail displays that support seasonal initiatives, exhibitions, and organizational priorities.
· Support wholesale order fulfillment and related customer service activities.
Staff Leadership
· Supervise front-of-house, retail, volunteer, and seasonal staff as assigned.
· Coordinate staff scheduling and daily coverage requirements.
· Train and support staff in customer service, retail operations, admissions procedures, and tour delivery.
· Foster a positive team culture focused on service excellence and visitor engagement.
Collaboration & Programming Support
· Collaborate with colleagues across the organization to support exhibitions, public programs, community events, and fundraising initiatives.
· Lead the delivery of select public programs and visitor engagement activities.
· Provide operational and visitor service support for special events and museum programming.
· Assist with registrations, ticket sales, and visitor communications related to public programs and events.
· Contribute to the ongoing development of visitor experiences that strengthen community engagement and support Medalta’s mission.
Qualifications
· Post-secondary education in tourism, hospitality, business, museum studies, history, communications, arts administration, or a related field is considered an asset.
· Experience in visitor services, retail operations, tourism, hospitality, museums, cultural organizations, or related fields.
· Supervisory experience is considered an asset.
· An equivalent combination of education and experience may be considered.
· Exceptional customer service and interpersonal skills.
· Strong communication and public speaking abilities.
· Ability to engage audiences and confidently deliver tours and presentations.
· Strong organizational skills and attention to detail.
· Experience with point-of-sale systems, cash handling, and inventory management.
· Ability to supervise staff and manage multiple priorities in a dynamic environment.
· Proficiency with standard office software and digital communication tools.
· Ability to work weekends, occasional evenings, and special events as required.
Compensation
· 32 hours per week
· Hourly: $22.00-$24.00 depending on experience
· Flexible scheduling may be considered based on operational needs
· Extended benefits after a successful 3-month probationary period
· Opportunity to contribute to a nationally significant cultural organization during a period of growth and renewal
How to Apply
If this opportunity speaks to you, we encourage you to apply even if your experience does not match every qualification listed. We believe strong organizations are built by people with varied backgrounds, perspectives, and strengths.
Medalta is committed to equity, diversity, and inclusion in its hiring practices and workplace culture. We welcome applications from individuals of all backgrounds, including Indigenous peoples, racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available throughout the hiring process upon request.
Please submit your cover letter and resume to admin@medalta.org by July 31, 2026. Note “Visitor Experience & Retail Supervisor” in the subject line. Applications will be reviewed on a rolling basis, and interviews may begin prior to the closing date.
Medalta thanks all applicants for their interest. Please note only those selected for an interview will be contacted.
