The Museum & Retail Associate works with the Customer Experience Coordinator to deliver an excellent visitor experience. These experiences are delivered through retail experience, public interpretation, and engagement. This is a frontline position responsible for ensuring all visitors to the site are welcomed and provided with service in a courteous and professional manner.

Reports to: Customer Experience Coordinator

Major Duties and Responsibilities

The Museum & Retail Associate will be the first point of contact for all visitors, gift shop and museum admissions and will assist the Customer Experience Coordinator by:

  • Greeting all visitors to the site in a friendly manner and ascertain their needs. Directing them to the appropriate department/person.
  • Providing engaging interpretive experiences of the Medalta Potteries site by delivering regular guided tours.
  • Learning the history of the Medalta Potteries site, the Historic Clay District, Medicine Hat, and Canadian ceramics to improve visitor experience.
  • Responding to all enquiries in a professional and courteous manner, in person, on the telephone or via email.
  • Performing daily museum opening and closing routines as set out in the procedures manual and as directed by supervisor.
  • Processing museum admission fees and providing guidance regarding museum experience.
  • Assisting with all aspects of the gift shop including processing in-person, telephone, and online sales, packing and merchandizing.
  • Answering the telephone, screening, and directing calls and taking accurate messages when required.
  • Receiving shipments and deliveries.
  • Maintaining daily visitor count records.
  • Performing routine maintenance checks and reporting any discrepancies to their supervisor and/or maintenance staff.
  • Assisting with special events under the direction of the Customer Experience Coordinator. 
  • Tending to routine chores which may involve cleaning public areas, gift shop and museum.
  • Undertaking related tasks and projects consistent with these responsibilities, as assigned.

Necessary Training and Experience

  • Minimum High School Diploma, preferred Certificate in Administration or Commerce;
  • At least three (3) years successful experience working as a receptionist or a combination of reception, retail experience, customer service experience; and/or museum experience.
  • An equivalent combination of training and experience may be considered.

Necessary Knowledge, Abilities and Skills

  • Excellent customer service and communication skills, along with strong interpersonal skills and the demonstrated ability to establish effective working relationships with the public and team members.
  • Comfortable speaking to large groups of people. 
  • Must have excellent organizational skill and be extremely reliable.
  • Proficient in the use of computers and comfortable working with Microsoft Office programs.
  • Interest and knowledge of Canadian history and ceramics is considered an asset.
  • Working knowledge of point-of-sale software is considered an asset; and
  • Knowledge of the history of the Historic Clay District is considered an asset.

Hours / Schedule

  • This is a half-time position with 20 hours per week. Shift schedules will include alternating weekends, occasional evenings, and may include some Statutory Holidays.

Wage / Contract Range

Starting wage for this position is $16.00 per hour.

How to Apply

Email your resume to with subject line “Application for Museum & Retail Associate Position”